Return and refund policy

Last updated: June 11, 2026

Thank you for shopping at kedrux.shop. We want you to be completely satisfied with your purchase of our luggage. Please review our policy below regarding returns and refunds.

Returns

We accept returns on items that are in their original, unused condition with all original packaging intact.

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be returned in the same condition as you received them.
  • Process: To start a return, please contact us at support@kedrux.shop with your order number and the reason for the return. Our team will provide you with instructions on how to send the item back to us.
  • Return Shipping: Unless the item is defective or incorrect, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will send you an email notification.

  • Approval: If your return is approved, your refund will be processed to your original method of payment within 5-10 business days.
  • Currency: All refunds are issued in USD (United States Dollars). Please note that exchange rate fluctuations are handled by your financial institution and are outside of our control.
  • Late/Missing Refunds: If you haven’t received a refund yet, please check your bank account or credit card company statement first, as it may take some time before your refund is officially posted.

Exchanges

We currently do not offer direct exchanges. If you would like a different color or style, please return your original item for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you received the incorrect item, please contact us at support@kedrux.shop within 48 hours of delivery. Please include photos of the item and the packaging so we can resolve the issue immediately.

Contact Information

If you have any questions regarding your return or refund, please reach out to our team:

  • Company Name: NOVARIS COMMERCE PTY. LTD.
  • Contact Person: JULIAN D SUNTER
  • Address: RINGWOOD, 3134, Victoria, Australia
  • Email: support@kedrux.shop
  • Phone: +61 489907204

Important Note on Time Zones

When setting up your "Contact Us" or policy pages on Shopify, it is essential to ensure your store's time zone settings are configured correctly to match your business operations or your target audience's expectations.

To select the correct time zone in Shopify:

  1. Log in to your Shopify Admin.
  2. Go to Settings > General.
  3. Scroll down to the Store details section.
  4. Under Time zone, select the appropriate region and city.
  5. Click Save.

Ensuring this is accurate helps maintain consistency in order processing times and communication timestamps for your customers in the United States.